The moderation method - still successful today
The participants
Eight women and men who know each other.
The moderator
An external moderator.
The background
The "Finsterwald" neighborhood pub was opened a year ago and has been very popular ever since. However, problems with the organization, purchasing and service keep cropping up: Frustration is high among the men and women who work there.
The conflict
Two different groups have formed within the team. They differ in the way they deal with guests and in their differing views on the level of comfort the local pub should offer its guests. There is also a lack of consistency because the staff change frequently. Last but not least, the level of commitment varies greatly: Some people work significantly more than others.
The situation
The group meets in a room outside the restaurant to discuss the problems over the course of an afternoon and evening.
1. the warm-up round
Welcome and reason for the workshop, role of the moderator.
2. the flash
"How am I doing now?"
"What expectations do I have of this workshop?"
3 p.m. to 3.20 p.m.
3.One-point question
1 prepared poster
Comments by shouting. The comments are visualized by the moderator.
3.20 to 3.25 p.m.
4.Problem orientation
Task: "Find the person you are least together with."
Work in groups of 2
1 prepared poster
3.25 to 3.40 p.m.
5.Presentation
Presentation of the results in plenary.
Memory: "Problems, issues".
Prepared list
3.40 to 4.00 p.m.
6.Evaluation
"What do we need to clarify here and now?"
16.00 to 16.05
7.Problem processing
Work in small groups according to interest.
16.05 to 16.50
8.Presentation
Presentation of the results in plenary
Discussion: Suggested solutions and further questions are collected.
17.00 to 17.45
9.One-point question
1 prepared poster
5.45 to 5.50 p.m.
Comments by acclamation
10. Encounters in groups of 2 (3 x 10 minutes)
"What I have always wanted to say to you."
"What I would like you to say to me."
"What I am prepared to give you."
1 prepared poster
5.50 to 6.20 p.m.
11. Flash
"How did I experience the encounters?"
6.20 to 6.30 p.m.
12. Break
6.30 to 7.00 p.m.
13. Action orientation
Suggested solutions to activities.
"What happens to the questions that remain unanswered?"
7.00 to 7.30 p.m.
14. Conclusion/flashlight:
"What has it done for me?"
"What has it done for our work?"
"How am I doing now?"
7.30 to 8.00 p.m.
15. Results
The participants confirmed afterwards that this workshop had enabled them to clarify for themselves for the first time how much energy they wanted to devote to their work in the pub. This brought a lot of clarity to the collaboration. Some women and men reduced their workload; others became more involved. Various solutions were so concrete that they could be introduced or implemented immediately.
The process is taken from the book "KurzModeration".
The book offers a good introduction to the moderation method and contains a comprehensive collection of moderation processes for people who organize and conduct meetings, learning events and presentations. The focus is on short events lasting ½ day. Used copies are available from Amazon.
