How annoying, damage during transport! Please let us know if you noticed the damage when the delivery was made.

Did you inform the parcel service/carrier about the damage? Is there a note on the shipping documents? A photo of the damaged item will help us process the case more quickly.
Our customer service team will find a solution. Please contact us by email at info@neuland.ch.

Mistakes happen! Let's fix the problem. Please describe the defective item in detail and/or send us a photo.
Our customer service team will take care of finding a quick solution. Please contact us by email at info@neuland.ch.

Oh no, something went wrong. We apologize for the inconvenience. We want to fix the error for you as quickly as possible. Please contact our customer service team. By phone at 041 767 21 41 or by email at info@neuland.ch

No problem—we're here to help.
Simply contact our customer service team. By phone at 041 767 21 41 or by email at info@neuland.ch.

Of course. That shouldn't happen—we'll be happy to look into it and deliver a replacement as quickly as possible, free of shipping costs. Please contact our customer service team. You can reach them by phone at 041 767 21 41 or by email at info@neuland.ch.