The delivery was damaged during transport.

How annoying, a transport damage! Please let us know whether you noticed the damage when the delivery was handed over.Was the parcel post/the freight forwarder informed about the damage from you? Is there a note on the freight papers? A photo of the damaged article helps us to edit the process faster.Our customer service takes care of a solution. Register by email at info@neuland.ch

I received a faulty article.

Marriage happen! Let us fix the mistake. Please describe the faulty article closer to us and or get a photo.Our customer service takes care of a quick solution. Register by email at info@neuland.ch

I received a wrong article.

Oh no, something went wrong. We are sorry. We want to fix the mistake for you as soon as possible. Please contact our customer service. By phone 041 767 21 41 or by email info@neuland.ch

I accidentally ordered an incorrect article.

No problem - we help you.Simply contact our customer service. By phone 041 767 21 41 or by email info@neuland.ch.

In my delivery, one or more items are missing - do you deliver free of charge?

Naturally. This should not happen - we are happy to check this and deliver free of charge as soon as possible. Please contact our customer service. By phone 041 767 21 41 or by email info@neuland.ch.

Complaint

: How annoying, a transport damage! Please let us know whether you noticed the damage when the delivery was handed over.
Was the parcel post/the freight forwarder informed about the damage from you? Is there a note on the freight papers? A photo of the damaged article helps us to edit the process faster.
Our customer service takes care of a solution. Register by email at info@neuland.ch
: Marriage happen! Let us fix the mistake. Please describe the faulty article closer to us and or get a photo.
Our customer service takes care of a quick solution. Register by email at info@neuland.ch
: Oh no, something went wrong. We are sorry. We want to fix the mistake for you as soon as possible. Please contact our customer service. By phone 041 767 21 41 or by email info@neuland.ch
: No problem - we help you.
Simply contact our customer service. By phone 041 767 21 41 or by email info@neuland.ch.
: Naturally. This should not happen - we are happy to check this and deliver free of charge as soon as possible. Please contact our customer service. By phone 041 767 21 41 or by email info@neuland.ch.