Leadership compact / Leadership
Avoiding tensions between employees and reducing conflicts within the team - this requires successful communication. Especially if teams are to function flexibly and independently, this only works with competent communication from the team leader. This book gets to the heart of the matter with illustrations. With visual memory support, the communication know-how and practical procedural tips can be quickly understood and adopted. Get to know the basic techniques of communication as a manager and find out on which levels and with which drive communication takes place. You will also receive practical tools for measuring the mood in the team and dealing with conflicts in such a way that everyone can get back to constructive action.

About the book
In a working world that demands flexibility, adaptation and continuous learning, managers are required to have moderation skills. This is because they use their skills to support their teams in working in a self-organized and interactive manner in order to successfully achieve goals even under volatile conditions. In this form of teamwork in particular, a value-creating culture of communication and feedback is indispensable. It is the prerequisite for smooth processes and efficient collaboration.

Accordingly, this compact handbook first introduces you to the basic techniques of communication as a team leader. These include the targeted use of questioning techniques and the exchange of feedback. The next part helps you to better understand interpersonal communication. To this end, models are presented that promote sensitivity: both for the different levels on which communication takes place and for what controls us and what controls others in their communication. Next, you will learn about a range of tools that can be used immediately for analysis in order to determine the mood in the team and where there may be a problem. Finally, this handbook deals with situations that pose a greater challenge: Learn how to identify the nature of a conflict and deal with it accordingly to ultimately bring a fractious team back to productivity.

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