Learning project.
How can trust be created in the relationship between customer and salesperson so that the transaction is experienced as positive? What can I do as a negotiating partner to maintain the "relationship account" with my counterpart? But also: What happens to my negotiating partner when pressure arises and appreciation turns into disregard? Heart selling always generates direct feedback on the behavior of the person you are talking to. That's what makes it so valuable.

Implementation.
The group is divided into 4 sales teams. Each team pursues the goal of buying and selling parts (= products) through fair and skillful negotiation. The task of each team is to create a complete mold from these parts. The sales teams meet in three trading phases and try to sell at a high price and buy at a low price. Between these trading phases, they meet in team meetings to further develop their strategy and agree on specific steps. As in a real market, new information constantly comes into play that influences events and to which they have to react. At the end of the trading phases, the teams give each other feedback. "How did you experience the contact with the others?" is the question here. The trick here is that this mutual feedback is debited or credited to the team's overall result, just like in a "relationship account". It is therefore possible that the team that was initially behind in terms of numbers may end up in first place due to trustworthy negotiation skills. Heart Selling is the ingenious training tool for anyone who wants to offer first-class training in negotiating and selling.

Players (min./opt./max.): 8/16/24.
Time (without evaluation): 30-45 minutes.
Space required: Room with approx. 50-100 m2, 4 tables in the corners, sufficient space for the marketplace in the middle. Alternatively, several rooms.

Topics and objectives. Sales training: the importance of body language signals, maintaining relationship accounts, creating trust, selling with strong relationships, rapport and contact. But also: How do mistrust and disruptions arise at the relationship level.
Negotiation training: integrating objections, dealing with cognitive dissonance, relationship and factual levels, negotiating under pressure.

Heart Selling. Scope of delivery:
32 laser-cut matt acrylic glass parts, 12 printed wooden boxes, feedback sheets, name cards, clips for name tags, 44 money chips, info cards, 1 detailed instruction booklet.

Weight:
3.6 kg / Pack size: 33 x 38 x 11 cm. Supplied in a wooden case.

We deliver for you from our Swiss warehouse as follows:

Switzerland/Liechtenstein: Post CH / Galliker Transport AG

Up to 1 kg CHF 3.70
Up to 30 kg CHF 9.90
Bulky goods CHF 18.00
Larger than bulky goods CHF 59.00

Free shipping from goods value CHF 350.00

The delivery time is normally 2-3 working days. Delivery is by post or Galliker Transport AG.

Please note that shipping may be delayed for orders placed on a public holiday or the day before.