This practical work provides moderators, knowledge transfer facilitators and HR managers with a comprehensive guide to knowledge transfer during staff turnover - as a contribution to overcoming the challenges of demographic change, generational change and the shortage of skilled workers in companies. The team of authors presents a systematic approach for this. The book adds selected methods, interventions and specific question formulations for knowledge transfer to the moderation toolbox. Examples from the everyday work of professionals and materials for all process steps round off the topic. The content enables the facilitation of knowledge transfer within entire teams, between employees or high-level managers, analog or digital.

Benefits of the book for the following reader groups

For facilitators, trainers and coaches: The book offers this target group a concept, methods and tools for facilitating a knowledge transfer process. It provides instructions from clarifying the assignment to evaluation, describes the process steps and gives practical tips on collecting and documenting knowledge. It also explains tried and tested questions and the importance of communication, supplemented by practical experience reports.

For HR and knowledge managers: This book is a valuable tool for this readership, as knowledge transfer is an essential part of knowledge management. It explains the course of a knowledge transfer process and provides an overview of the effort, roles and tasks involved. It includes tips and advice on initiation, planning and implementation as well as arguments for anchoring the process in the company.

For managers: For managers, the book emphasizes the importance of their support for the success of knowledge transfer processes. It makes it clear that knowledge transfer is a management task and that success depends on their attitude. Managers carry the process in the background and guarantee it through active advocacy. The book shows how important their commitment is and offers instructions on how to support knowledge transfer facilitators.

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